Return & Refund Policy

Return & Refund Policy

We want customers to receive the correct item in suitable condition. Contact service@pzhync.com before sending any product back so we can review the request and provide instructions.

Requesting a return

Include your order number, the item concerned, the reason for the request, and photos when they help explain the issue. Items should remain unused and in their original packaging unless the issue concerns damage or incorrect fulfillment.

Damaged or incorrect items

If an item arrives damaged or does not match the order, notify us promptly. We may request photos of the packaging and product before determining the next step.

Refund timing

Approved refunds are issued to the original payment method when processing is complete. The time for funds to appear depends on the payment provider and financial institution.

Exclusions

Returns may be limited by applicable law, product condition, label requirements, or the nature of the item. Do not return a product without written instructions from support.

Support: service@pzhync.com | +86 17521458972